Legal notice

[Distributor]  Zohiko Co. Ltd.

[Administrator]  Wako Nishimura

[Distributor Address]  739 Makura-cho, Kamigyo-ku, Kyoto-shi, Kyoto 602-8488 JAPAN

[Telephone number]  +81-(0)75-417-0234
Reception hours: 10:00-18:00 JST  (excluding weekends and holidays)
*If you are out of the reception hours, please contact us by email.

[Email address]  onlineshop@zohiko.co.jp

[Official website]  https://www.zohiko.co.jp/

[Product sales price]
The notation of our shop includes commissions for overseas shipping.

[Necessary charges other than the product price]
Shipping charges and various costs required for overseas shipping procedures.

[How to order]  Online shop
*For first-time customers and customers with large orders, we may contact you for confirmation after the order is placed.
*To prevent fraudulent use, we may cancel an order if the order information is incomplete or suspicious.

[Payment method]  Credit card payment
*To prevent fraudulent use, the name of the person placing the order must be the same as the credit card holder.
*If the credit card holder's name does not match the name on the order, the order may be cancelled.
*If there are any suspicious points, we may ask you to confirm the identity of the person placing the order (e.g., by telephone or by submitting identification).

[Payment deadline]
All of our shops are prepaid. With credit card payment, payment is confirmed when you order the item.

[Delivery time]
In principle, we will ship within 5 business days in Japan after payment is confirmed.
* The above application excludes holidays.

 

[Return / Exchange]
・ We make every effort to ensure the quality and delivery method of our products, but if you find any "differences in product", "difference in quantity" or "defective product", please contact us within 10 days after the product arrives. We will replace it immediately. However, please note that some products may have slightly different colors from the photos.

・ If you wish to return / exchange the item for your convenience, please be sure to contact us within 10 days after the item arrives. The customer will be responsible for return and reshipment charges.

※Notes
We cannot accept returns / exchanges in the following cases.
● Once used
● If the product is damaged or soiled by the customer
● If customers contact us more than 10 days after the date of delivery